REFUND AND RETURNS POLICY

Effective Date: 21/11/2023

At Zephyr Cosmetics Melbourne, we strive to provide you with high-quality beauty products. Due to the nature of our products and concerns for hygiene and safety, we regret to inform you that we do not accept returns or offer refunds on any purchased items.

Damaged or Defective Products:

In the rare event that you receive a damaged or defective product, please contact Australia post. We keep thorough records of how the items are packed and sent from the warehouse.

Order Cancellations:

Once an order is placed, it cannot be canceled or modified. Please review your order carefully before confirming your purchase.

Incorrect Shipments:

If you receive an item different from what you ordered, please contact us within 3 days of receiving your order. We will arrange for the correct item to be shipped to you and provide instructions for returning the incorrect item.

Refused Shipments:

Refusing delivery of a package does not qualify as a return or guarantee a refund. Any refused shipments will be subject to our standard return policy, and the customer will be responsible for all shipping costs.

Contact Information:

For any inquiries or assistance regarding your order, please contact our customer service team at zephyrcosmeticsmelbourne@gmail.com

Note:

By making a purchase with Zephyr Cosmetics Melbourne, you acknowledge and agree to abide by our refund and returns policy.

Thank you for choosing Zephyr Cosmetics Melbourne